PrimeQ turns crowded waiting rooms into calm, predictable flows. Customers check in from a kiosk, QR code or phone, get routed to the right counter automatically, and are notified the moment it's their turn.
Check in
A customer taps the kiosk or scans a QR code. PrimeQ issues a ticket in under two seconds — printed or straight to their phone.
Every screen is designed in-house and white-labelled with your brand. Tap through them — they're live.
Live branch analytics, staff management and queue rules.
Multi-channel check-in
Kiosk, QR code, web link, USSD or WhatsApp — customers join however they like.
Smart routing
Rules and live load balancing send each ticket to the fastest qualified counter.
SMS & WhatsApp alerts
Automatic “you're next” notifications so nobody has to stand and watch a screen.
Live analytics
Wait times, service times and staff performance across every branch in real time.
Priority & appointments
Elderly, VIP and booked customers are woven into the queue fairly.
Feedback loop
One-tap ratings after service, tied to the counter and agent who served.
Multi-branch control
Manage 1 or 1,000 branches from one console with role-based access.
Digital signage
Beautiful TV displays that call tickets with chime and voice announcements.
Unreliable networks, strict compliance, legacy systems — PrimeQ is engineered for the environments our clients actually operate in.
Secure by design
Encryption in transit and at rest, role-based access and full audit trails.
Cloud or on-prem
Managed cloud, private cloud or fully on-premise for regulated sectors.
Offline resilient
Branch devices keep running without internet and sync when back online.
Open API
REST API and webhooks to connect core banking, HIS, CRM and BI tools.
Data privacy
Built to align with local data protection laws. Your data stays yours.
Can't find what you need? Our team replies within one business day.
See PrimeQ in your branch.
We'll map your customer flow and show you exactly where PrimeQ saves time.